• What’s the difference between a shared and a private ChatGPT account?

  **Shared Account: **Offers both 4-user and 2-user shared plans with equal cost sharing per person, supporting private browsing mode. The 4-user plan suits light users - if encountering platform restrictions, contact us for assistance. For better stability and availability, we recommend choosing either the 2-user shared or private plan. **Private Account: **For individual use only during subscription period, with all chat history visible only to you, ensuring complete data security and privacy -Popular

• What if I’m asked to enter a login code when logging into ChatGPT?

  If you're asked to enter a login code, go to familypro.io/order, click on the “Subscription” tab, and get the code. Wait 2 minutes before clicking to get the code.Some readers

• How to delete my chat history in ChatGPT?

  Hover over the chat you want to delete in the left menu, click on the “...” next to the chat, and select “Delete.” If you're using a shared account, ensure you only delete your own chats.Few readers

• How to Log In to ChatGPT via FamilyPro?

  [Recommended] ChatGPT Login Method 1（do not use password to login） Please open https://chatgpt.com/ to enter your email for ChatGPT, then open https://familypro.io/order and copy your email from there Please get the verification code from your order, just like shown in the image above. Enter the verification code for the corresponding account | full video guide: https:Few readers

• Can others see my chat history on a shared account?

  Yes, the chat history is shared among users on the same account, so others will see your chat history. If you are concerned about privacy, you can use Incognito Mode or delete the chat history after use. If you are uncomfortable with this, please refrain from purchasing a shared account.Few readers

• Are there any limitations with a shared account?

  The Plus plan has usage limits. The ChatGPT 4.0 model can be used 50 times within 3 hours, and the ChatGPT 4o model can be used 80 times within 3 hours. These limits are shared among the 4 users. To get the best use, do not share the account with others.Few readers

• Can I renew my subscription? Can I continue using the same account after renewal?

  Yes, you can renew. Before your subscription expires, visit familypro.io/order, click “Subscription,” then click “Extend” and complete the payment. After renewal, you will continue using the same account.Few readers

• How do I use ChatGPT in Temporary Mode?

  Go to the ChatGPT interface, click on the model selection button in the upper left corner. Scroll to the bottom and enable the “Incognito Mode” option. In Temporary Mode, chats will not be saved, but real-time conversations will still be available.Few readers

• Do I need a VPN to log into ChatGPT?

  If you are in a region where chatgpt.com or ChatGPT services are not accessible, you will need a VPN. Use a stable VPN and connect to a country that supports ChatGPT (e.g., the US).Few readers

• Why do I see other people’s records on my private ChatGPT account?

  A private account is for personal use during your subscription period. If you see records of other users, it means the account was used by someone else before you. These chat history can be deleted. We guarantee no one else will use the account during your subscription period.Few readers

• Will the password change during my ChatGPT subscription?

  It’s possible. If other users’ subscriptions in a shared account expire, we will change the password and send the new password to your subscription page and email. If your login doesn’t work, check your email for the new password.Few readers

• Will I get a new account or will my own account be upgraded to Plus?

  After payment, we will provide you with a new account that has already been upgraded to Plus, rather than upgrading your own account.Few readers

• Will my subscription be automatically renewed next month?

  Currently, subscriptions are one-time payments. If you need to renew, manually click on the “Renew” button on the subscription page and make the payment.Few readers

• When logging into Codex, I'm prompted for secondary mobile number verification. Can FamilyPro provide the verification code?

  Issue Description Some users who have purchased or used GPT/ChatGPT-related services can log in to ChatGPT normally. However, when attempting to log in to Codex, Codex CLI, Codex plugins, or Codex-related features, the system may require additional mobile number verification. Common prompts include: You need to add a mobile number You need to enter a mobFew readers