Q: What’s the difference between a shared and a private ChatGPT account?

<ul> <li>**Shared Account: **Used by 4 people who share the cost.</li> <li><strong>Private Account:</strong> For personal use during the subscription period, and the chat history is only yours.</li> </ul>

Question 1

"This TV/device is not part of the household," or "Your device isn't part of the Netflix Household for this account."

Accepted Answer

If you're using a Netflix shared account from FamilyPro and receive a message saying, "This TV/device is not part of the household," or "Your device isn't part of the Netflix Household for this account."

Don't worry! This guide will help you understand and resolve the Netflix household issue quickly.

Step 1

Click "I'm Traveling" or "Watch Temporarily" or "Update Netflix Household".

Step 2

Click "Send Email," and FamilyPro will automatically collect the Netflix household email for you.

Step 3

After sending email, wait 1 minute and visit FamilyPro > "Subscription" > Netflix > Click "Get Verification Link", If Netflix asks you to enter a temporary access code, click the “Temporary Code” button (Image 1). If it prompts you to check your email for household verification, click “Household Verification” (Image 2). This process may take 1-3 minutes.

Step 4

Read the "Kind Tips" and click "Confirm".

![](https://storage.crisp.chat/users/helpdesk/website/a159fa258b3ce80

Question 2

How to Join in Duolingo Family Plan after Purchase?

Accepted Answer

After your purchase, we will send you an invitation link to your email. The joining process varies by device:

Android phone: Download the Duolingo app, log in, and paste the invitation link into the browser. It will redirect to the Duolingo app, where you can accept the invitation.
** iPhone:** Since iPhones cannot redirect, we recommend using a computer browser to join.
Computer: Log into your Duolingo account through the browser, paste the invitation link into the browser, and accept the invitation.

If you cannot join using these methods, please contact customer service with your Duolingo account and password, and we will assist you.

Question 3

Can I see the expiration date of Duolingo subscription?

Accepted Answer

Yes, you can check the expiration date of your Duolingo family group by:

Open the Duolingo app.
Click the profile icon in the bottom right corner.
Go to "Settings", and view your subscription details.

Question 4

How do I delete my chat history in ChatGPT?

Accepted Answer

Hover over the chat you want to delete in the left menu, click on the “…” next to the chat, and select “Delete.” If you're using a shared account, ensure you only delete your own chats.

Question 5

Wrong password or technical error when logging into Netflix

Accepted Answer

If the password doesn’t work and you see an 'Incorrect Password' error, don’t try multiple times. Instead, use the Sign-in Code option.

Here’s how:

On the Netflix login page, click 'Use a Sign-In Code.' and Click "Send Sign-In Code
Once you see the confirmation message, it means the code request has been sent successfully.
Wait about a minute, then go back to the FamilyPro subscription page.
Under the 'Sign-in code' section, click 'Click here.' and confirm
Wait for about 30 seconds, and the login code will appear. Enter the login code on Netflix to log in.

If you see a 'Technical Error' when trying to get the login code, here are a few things to check:

**VPN Usage: **Ensure you are not using a VPN, or switch to a high-quality VPN with a native IP address to avoid connection issues.
Device Issue: If you’re using the Netflix app on a TV or mobile device, try uninstalling and reinstalling the app to clear any potential errors.

If both the password and login code show a 'Technical Error,' it’s likely due to too many failed login attempts. In this case:

Wait for 30 minutes before trying again.
After waiting, directly use the Sign-in Code option to log in without entering the password. By following these steps, you should be able to resolve most issues and successfully log in.

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Question 6

What’s the difference between a shared and a private ChatGPT account?

Accepted Answer

**Shared Account: **Used by 4 people who share the cost.
Private Account: For personal use during the subscription period, and the chat history is only yours.

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