Question 1

"This TV/device is not part of the household," or "Your device isn't part of the Netflix Household for this account."

Accepted Answer

If you're using a Netflix shared account from FamilyPro and receive a message saying, "This TV/device is not part of the household," or "Your device isn't part of the Netflix Household for this account."

Don't worry! This guide will help you understand and resolve the Netflix household issue quickly.

Step 1

Click "I'm Traveling" or "Watch Temporarily" or "Update Netflix Household".

Step 2

Click "Send Email," and FamilyPro will automatically collect the Netflix household email for you.

Step 3

After sending email, wait 1 minute and visit FamilyPro > "Subscription" > Netflix > Click "Get Verification Link", If Netflix asks you to enter a temporary access code, click the “Temporary Code” button (Image 1). If it prompts you to check your email for household verification, click “Household Verification” (Image 2). This process may take 1-3 minutes.

Step 4

Read the "Kind Tips" and click "Confirm".

![](https://storage.crisp.chat/users/helpdesk/website/a159fa258b3ce80

Question 2

Wrong password or technical error when logging into Netflix

Accepted Answer

If the password doesn’t work and you see an 'Incorrect Password' error, don’t try multiple times. Instead, use the Sign-in Code option.

Here’s how:

On the Netflix login page, click 'Use a Sign-In Code.' and Click "Send Sign-In Code
Once you see the confirmation message, it means the code request has been sent successfully.
Wait about a minute, then go back to the FamilyPro subscription page.
Under the 'Sign-in code' section, click 'Click here.' and confirm
Wait for about 30 seconds, and the login code will appear. Enter the login code on Netflix to log in.

If you see a 'Technical Error' when trying to get the login code, here are a few things to check:

**VPN Usage: **Ensure you are not using a VPN, or switch to a high-quality VPN with a native IP address to avoid connection issues.
Device Issue: If you’re using the Netflix app on a TV or mobile device, try uninstalling and reinstalling the app to clear any potential errors.

If both the password and login code show a 'Technical Error,' it’s likely due to too many failed login attempts. In this case:

Wait for 30 minutes before trying again.
After waiting, directly use the Sign-in Code option to log in without entering the password. By following these steps, you should be able to resolve most issues and successfully log in.

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Question 3

How to set or remove a PIN code for my Netflix profile?

Accepted Answer

To set a Netflix PIN:

Log in to Netflix and click on your profile icon in the top right corner.
Click the pencil icon to manage your profiles.
Select the profile you want to lock and click 'Profile Lock.' you’ll be asked to enter your Netflix account password.
Enter the password, then click 'Continue.'
On the Profile Lock page, check the box that says 'Require a PIN to access this profile.'
Enter a 4-digit PIN code in the box provided. Finally, click 'Save.' Your profile is now protected with a PIN!

To remove a Netflix PIN:

Follow the same steps to go to 'Profile Lock.'
Enter your Netflix account password, then click 'Continue.'
On the Profile Lock page, uncheck the box for requiring a PIN.
Save your changes, and your profile will no longer need a PIN.

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Question 4

What if I’m asked to enter a login code when logging into ChatGPT?

Accepted Answer

If you're asked to enter a login code, go to familypro.io/order, click on the “Subscription” tab, and get the code. Wait 2 minutes before clicking to get the code.

Question 5

Can I see the expiration date of Duolingo subscription?

Accepted Answer

Yes, you can check the expiration date of your Duolingo family group by:

Open the Duolingo app.
Click the profile icon in the bottom right corner.
Go to "Settings", and view your subscription details.

Question 6

How many devices can I log into Netflix with?

Accepted Answer

You can log into Netflix with up to two devices on a shared account.

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