> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://familypro.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does my TV show a message saying I need to reset my password? How to solve it?

This occurs because you've entered the password incorrectly too many times while logging in on the TV. Please double-check the password when logging in. If this happens, contact customer support for assistance.